Didn’t do the tour - rain
I wanted to leave this review to share our experience with how the company handled things when our tour didn’t go as planned.
Our scheduled tour was canceled due to rain and lightning. They immediately gave us the option of a full refund, rescheduling, or switching to a sunrise tour. They were easy to work with, responsive, and quick to offer fair solutions.
That level of customer service makes a world of difference, especially since weather-related cancellations aren’t always easy to navigate.
They’re a trustworthy company that I would confidently recommend, and one I would happily book with again if we return.